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• Getting repairs done if you rent from a council or housing association

  Getting repairs done if you rent from a council or housing association How to report repairs Complaining about your landlord's failure to make repairs if you are a social housing tenant Using

• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel an online, phone or mail-order sale during the 14 day 'cooling off' period

• If a creditor takes money from your wages

  Information on attachment of earnings orders used to take money from your wages to pay back money owed to creditors

• Complaining about an energy efficiency home improvement

  How to complain about problems with energy saving improvements to your home, like your solar panels, heat pump or new boiler

• Q8: dressing and undressing

  Help to fill in Q8: dressing and undressing for PIP. Find out what this means and how to correctly complete the question

• Claiming compensation if you were forced to have a prepayment meter

  Find out if you can claim compensation if your energy supplier forced you onto a prepayment meter between 1 January 2022 and 31 January 2023

• Female genital mutilation (FGM)

  Female genital mutilation (FGM) is sometimes called 'female genital cutting' or 'female circumcision'. It's a criminal offence in the UK to carry out FGM