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  • Problems with paying your water bill

    Read our advice about problems paying your water bill, including information if you need help paying with the WaterSure scheme

  • Stop getting junk mail

    Get help on how to reduce the amount of junk mail you get. There are some actions you can take to stop getting junk mail, follow these steps to reduce

  • Make a complaint

    Get help making a complaint about your energy supplier. Find out more about contacting your supplier about a problem and complaining to the energy ombudsman

  • Get emotional support if you’ve been scammed

    Find out where you can get emotional or financial support if you've been scammed

  • Payment protection insurance

    Get help with payment protection insurance issues. Check if you can complain about PPI, how to complain about it and how you can take your complaint further

  • Problems getting insurance

    Why insurers might not offer you insurance and what to do if you are having problems with getting insurance

  • Your energy meter

    Overview and content list for your energy meter. Get help reading your meter, checking it's working correctly, getting a meter installed and more

  • Save energy at home

    Information about saving energy at home. Get help on how to make your home more energy efficient, saving money heating your home and more