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• Check Royal Mail collection and delivery times

  Check when Royal Mail will collect and deliver your post and what you can do if there’s a delay

• Complaining about an event

  Find out when you can complain if an event wasn't what you expected or were refused admission

• Student housing - living in halls

  Explains the housing status of students living in halls of residence provided by their university. Also covers rent, deposits, administration fees, bills and council tax

• If your employer refuses to pay you sick pay

  Check what to do if you're entitled to get sick pay but your employer won't pay you

• Complain about PPI commission

  Find out when you can get money back on your PPI if it wasn’t mis-sold

• Problem with building work, decorating or home improvements

  What to do if you're not happy with building or home improvement work, what your rights are, what to say to the trader, how to take further action, where to get more help

• Subletting without your landlord’s permission

  Check what might happen if you sublet your home unlawfully, including eviction. Check the extra risks if you have a council or housing association home

• Asking the council to review their decision to evict you

  Ask the council to review their decision to evict you if you’re an introductory or demoted council tenant. Find out how to make your case to keep your home