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• Appealing against a disciplinary decision

  You have the right to appeal against any disciplinary action your employer takes against you. Check how to appeal a decision and what will happen next

• Withholding rent because repairs haven't been done

  The procedure that social housing tenants must follow if you decide to use your rent to pay for repairs and the risks of withholding rent when the landlord has not carried out repairs

• Getting information about your discrimination case

  How to use the questionnaire procedure before taking legal action to get information on how you have been discriminated against by a person or organisation

• Check the time limits for taking legal action about discrimination

  Information about acting within time limits, if you want to take legal action about discrimination and how to work out how the time limit applies to your case

• How to claim Child Benefit

  Check how to claim Child Benefit and what documents you’ll need. Find out how and when you’ll get paid

• Your insurer refuses your claim

  Reasons why your insurer may refuse your insurance claim or will not pay out the full amount

• Your insurer refuses your claim when you don’t give relevant information

  What your responsibilities were to give information to your insurer before 6 April 2013, to help with any disputes with insurance taken out, renewed or changed before 6 April 2013

• Using the right to repair scheme

  How the right to repair scheme works and the types of repairs it covers

• How the scores are worked out

  We compare energy suppliers' customer service by looking at data from a number of reliable sources. Find out more about how the scores are worked out

• Working on bank holidays

  Find out if you have to work on bank holidays, how it affects your annual leave and what to do if you have a problem