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• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Contact the consumer service for energy problems

  Contact Citizens Advice consumer service for energy problems. By phone, online chat or online form we can help you with your worries about energy bills or energy supply.

• Getting help from a motor trade association

  How to find out if a dealer is a member of a trade association and whether they can help you sort out a problem with a dealer

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• If you get a letter saying you’ve broken a bankruptcy rule

  Find out what to do if you get a letter about a bankruptcy offence or a bankruptcy restrictions order

• Check if your problem at work is discrimination

  Find out if your unfair treatment counts as illegal discrimination under the Equality Act

• Student loans

  Information about student loans and Career Development Loan, who can apply, how to apply and sources of further information

• If the car you bought is still on hire purchase

  Your rights and options if you find out the car you bought is still subject to a hire purchase or conditional sale agreement