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• Student housing - rights and responsibilities in halls

  Explains the rights and responsibilities of students living in university halls of residence. Covers standards of repairs and safety they can expect, reporting repairs, paying rent, harassment, notice and eviction

• Q14 - coping with changes

  Help to fill in Q14: coping with changes for your ESA application. Find out what this means and how to correctly complete the question

• Apply to have a statutory demand cancelled

  Explains how to apply to have a statutory demand set aside if someone you owe money to is trying to make you bankrupt

• Payday loans - reasons to complain about your lender

  What you can complain about if your payday lender doesn’t follow the Good Practice Customer Charter rules

• If you can't take your holiday because you're ill

  Find out what you can do if you’re sick before on on a holiday, if you can postpone your holiday and when you can take it, including in the following year

• Q12: making decisions about money

  Help to fill in Q12: making decisions about money for PIP. Find out what this means and get advice on how to complete the question

• Getting help with home improvements

  Check the types of grants and loans you can get to make improvements in your home - including the disabled facilities grant

• How to claim Housing Benefit

  How to claim Housing Benefit, including if you can backdate your claim. How to claim a Discretionary Housing Payment too