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Solve an ongoing consumer problem with a business seller
The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR
Dealing with the financial affairs of someone who has died
Information on the role of the executor or administrator in dealing with the estate of a deceased person
Living together and civil partnership - legal differences
Information for same-sex and opposite-sex couples on how the law treats civil partnerships and cohabiting couples, including financial matters, adoption, housing and inheritance
Check you’re in the right Universal Credit work-related activity group
There are 4 work-related activity groups for Universal Credit. Check you’re in the right group, and what to do if you think you're in the wrong one
If you used to get income-based JSA
Check what you can do now old style income-based Jobseeker’s Allowance has ended. For example, challenging a decision or claiming other benefits
If you’re having problems with your smart meter
Check what to do if you think your smart meter isn't working properly or your energy supplier isn't getting your readings
Your energy supplier has gone bust
What happens if your gas or electricity supplier stops trading, and what you should do next
Switching from pre-settled to settled status
How to switch from pre-settled to settled status - including how to know if you're eligible