Search

• Ask the council to check if your rented home needs repairs

  If you’ve reported repairs to your landlord and they haven’t done anything, find out if the council can help you get the work done.

• Contacting your energy supplier about a problem

  How to complain to your energy supplier, when to complain to the Energy Ombudsman, and where to get more help with your complaint.

• Problem with a car repair

  Your rights and options if you're not happy with a car repair, what to say to the garage, how to take further action

• Problem with a used car

  Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Looking after people

  Overview and content list for looking after people. Read our advice on help and support for carers and managing affairs for someone else.

• If you've recently moved to the UK

  If you've recently moved to the UK Showing habitual residence to get help with housing

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• What to do if your mobile phone is lost or stolen

  Find out what to do if your mobile phone is lost or stolen. You should report it to your network provider, and if it was stolen report it to the police

• Debt has increased since debt management plan

  Explains what to do if your overall debt increases even though a debt management plan is in place, including asking for interest to be frozen, increasing payments and considering alternative debt solutions