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• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Complain about PPI commission

  Find out when you can get money back on your PPI if it wasn’t mis-sold

• Complain about mis-sold PPI

  How to get your money back if you were mis-sold PPI. You can usually complain to your PPI company if they broke the rules when you bought

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Cancelling an insurance policy

  Your right to cancel an insurance policy you have just bought or if your circumstances have changed

• Complain about a debt management company

  Find out how to complain about a debt management company, if you're not happy with their service

• Letter to complain to a trader about poor quality work

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements

• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action