Letter to complain about a loan
If you have a problem with a loan you can use this letter to complain - you can use it for most types of loans.
Don’t use this letter to complain about a mortgage or hire purchase agreement. You can talk to an adviser instead.
You can use this letter to complain about different kinds of problems with a loan - you should explain your situation. For example, if:
you think your lender shouldn’t have given you the loan
your lender didn’t explain the terms and conditions
you’ve had problems paying it back because your lender won’t accept your offer or freeze interest
Making a complaint will show your lender what they have done wrong and help make sure they follow the rules in the future.
You can also ask your lender to put things right - for example, by agreeing a more reasonable repayment plan and freezing interest and charges. If they don’t put things right, you can find out how to complain to the Financial Ombudsman Service on the Financial Ombudsman Service website.
This template is to be used for guidance and may not suit your specific situation. If you need more detailed advice and guidance, you can talk to an adviser.
Check if your creditor can still take action against you
Your creditors have a limited time to take you to court to repay a debt. For most debts, the time limit is 6 years. The time limit restarts if you write to your creditor or make a payment. If it’s a joint debt, this includes if the other person makes a payment.
If you haven’t got court papers after 6 years, your debt becomes ‘statute barred’ - this means your creditor can’t take court action to get their money back.
Don’t use this letter if:
it’s been over 6 years, because they might not be able to force you to pay
it will soon be 6 years, because contacting them might restart the time limit
Check if the time limit has passed or will pass soon. If you’re not sure, talk to an adviser.
To whom it may concern,
Account No: 12345678
Account name: Sam K Hoolin
I would like to make a complaint against your company. The details are set out below.
On 20 November 2022 I took out a loan of £1000 with you.
If you fail to resolve my complaint within 8 weeks, or if matters are not settled to my satisfaction, I will have no alternative but to refer my complaint to the Financial Ombudsman Service.
I look forward to hearing from you.
Page last reviewed on 24 March 2021