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• Complaining about debt management plan providers

  How to make a complaint to your debt management plan provider and taking a complaint to the Financial Ombudsman Service if you are unhappy with the provider's response.

• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Getting your money back if you paid by card or PayPal

  Check how to get a refund if you paid for something by credit card, debit card, charge card, or PayPal. Find out about 'Section 75' and 'chargeback

• Harassment by creditors

  How creditors are supposed to behave when they are trying to recover their money, what kind of behaviour is not acceptable and how to tell if you are being harassed

• Changing a court order for debt

  Information about changing or cancelling county court judgments (CCJ