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• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• If bailiffs say they'll sell your belongings

  Find out how to get your belongings back if bailiffs say they’ll sell them

• How to report repairs

  Reporting housing repairs to the landlord and what to do if the landlord does not carry out the repairs

• What your landlord can charge you for energy

  How much your landlord can charge you for energy, how to check they're charging the right amount, what to do if they charge you too much

• Getting repairs done if you're renting privately

  Check what repairs you and your landlord are responsible for, find out how to tell your landlord about repairs and know how to take action if your landlord won’t do them

• Q9 - controlling your bowels and bladder and using a collective device

  Help to fill in Q9: controlling your bowels and bladder and using a collective device. Find out what this means and how to correctly complete the question

• Q15 - going out

  Help to fill in Q15: going out for your ESA application. Find out what this means and how to correctly complete the question

• Appealing a parking ticket if you have a Blue Badge

  When it's worth appealing a parking ticket if you're a blue badge holder

• Apply for SMI

  How to apply for support for mortgage interest (SMI) if you get benefits

• Get your home connected to a gas or electricity supply

  How to get your home connected to gas and electricity, how much a new connection costs, what to do if your connection request is refused, choosing a supplier