Search

• If you used to get tax credits

  Check what you can do now tax credits have ended. For example, claiming other benefits, challenging a decision and making sure your final payment is correct.

• If you didn’t agree to switch energy supplier

  What you should do if you're switched without your permission, what your rights are and where to get extra help.

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service.

• Credit Union loans

  Information about credit unions, how credit union loans work and how to find a local provider

• Q15: additional information

  Help to fill in Q15: additional information for PIP. Find out what this means and get advice on how to complete the question

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• Domestic abuse

  Find out what you can do when you're fleeing from violence in the home, including finding emergency accommodation

• What is Universal Credit?

  What is Universal Credit and how it works - including how it's different from other benefits and what other benefits you can claim at the same time

• If you were misled or pressured into buying something you didn’t want

  You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service

• Payday loans

  How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans