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• Q9: communicating verbally

  Help to fill in Q9: communicating verbally for PIP. Find out what this means and how to correctly complete the question

• Benefit overpayments

  Causes of benefit overpayments and what to do if you've been told you've been paid too much

• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct

• Check what kinds of behaviour are child abuse

  What is meant by the term 'child abuse'. There is no clear legal definition of ‘child abuse’ but there are laws to protect children from harm. Find out more

• Paying for water without a meter

  How you are charged for your water if you don’t have a water meter and what to do if you have a query about your charge

• Challenging a DLA decision - mandatory reconsideration

  You can challenge a decision on the DLA claim you made for your child. The first step is to ask DWP to review their decision - this is called ‘mandatory reconsideration

• Moving to another council home or housing association home

  If your council home doesn’t meet your needs, you might be able to move to a different one. Find out more about mutual exchange and tenancy transfer

• If you have to go to a disciplinary meeting

  Find out what a disciplinary meeting is, why your employer has asked you to go to one, how to prepare, what will happen and what the possible outcomes

• Appealing against a disciplinary decision

  You have the right to appeal against any disciplinary action your employer takes against you. Check how to appeal a decision and what will happen next

• Getting help and compensation if you were abused as a child

  What you can do if you were abused as a child including getting support, reporting the abuse to the police, checking records and claiming compensation