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• If you're offered housing because you're homeless

  Check what kind of accommodation the council is offering. Check if it's suitable for you to live in, and what you can do if it isn't suitable

• Choosing your energy tariff

  Choosing the right energy tariff for your needs, including special tariffs for different energy meters and systems

• Credit rating - impact of an administration order

  Explains how having an individual voluntary arrangement could affect your ability to apply for credit

• What happens after the trial if you're a witness

  What to do after you've given evidence in court including information about finding out the result of the trial

• Letter to complain about energy back-billing

  Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint

• Letter to complain to a trader about poor quality work

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Check your rights if you share accommodation

  Check who needs to pay rent and what happens when someone moves out. Check the difference between joint tenancies and sole tenancies

• What happens to your home when you separate

  Whether you rent or own the property you live in, you need to decide what will happen to your home if you and your partner split up