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• Problems getting to or topping up your prepayment meter

  What you can do if you can't get to your prepayment meter, can't top it up, or can't use

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland

• Getting a permanent right to live in the UK if you have a family visa

  Check if you can apply for indefinite leave if you already have a family visa

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• Check what action you can take about discrimination

  Check what options you have if you’ve been discriminated against. Check if you should complain, or if you can go to court

• Check if you're an agency worker

  You’re an agency worker if you have a contract with an agency but you’re sent to work temporarily for another organisation