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• Solve an ongoing consumer problem with a business seller

  The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR

• Going to a small claims hearing

  Find out what happens at a small claims hearing and how to prepare

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Losing your job if you have a Health and Care Worker visa

  Find out what happens when you lose your job if you have a Health and Care Worker visa, and what you can do if you find yourself in this situation

• Preparing for your ESA medical assessment

  What will happen at the assessment, what to take with you, how to answer questions from the healthcare professional, what will happen next

• Discrimination at work because of pregnancy or maternity

  Check if you've been discriminated against because you're pregnant, had a pregnancy-related illness or took maternity leave. Check if it counts as pregnancy and maternity discrimination under the Equality Act

• Problems with buying and selling a home

  Check the main problems you might have when buying or selling a home. Check how to deal with issues with estate agents, surveyors, valuers, buyers and sellers

• Appealing a JSA decision at a tribunal

  How to appeal against a JSA decision by appealing to an independent tribunal. Check what your options are if your mandatory reconsideration has been refused

• Asking for adjustments to help with your disability

  Find out what disability changes your landlord has to make and how to ask for them

• You are taken to court for rent arrears

  Information about the procedure a landlord must follow in order to take a tenant to court for rent arrears, special rules for social housing landlords, notice periods, what happens and a court hearing and the type of orders a judge can make