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  • Water

    Information about consumer issues relating to water. Get help paying for your water bill, interruptions to your supply and how you can complain

  • Scams

    Overview and content list for scams. Get help checking if you've been scammed, what to do if you've been scammed and how you can report

  • Health

    Read our help and advice on issues regarding health. Get advice about help with NHS health costs and services, including mental health

  • Credit cards

    Overview and content list for credit cards. Get help if you're struggling to pay your card, how they work, choosing a supplier and understanding the costs

  • Sewerage

    Overview and content list for sewerage. Read our advice about paying for sewerage and who is responsible for repairing drains and sewers

  • Holidays

    Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund

  • Fire safety

    Fire safety Making sure your flat is fire safe If your flat isn't fire safe You've been told your flat is fire safe but disagree

  • Council tax

    Check how council tax works. Check if you can get a discount or exemption from council tax and how to apply