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• Complaining about an event

  Find out when you can complain if an event wasn't what you expected or were refused admission

• Making child arrangements

  How to agree where your children live, who they live with and how often you'll see them after you've split up. This is also called making 'child arrangements

• Cancelling a gym membership

  When you can cancel your gym membership without paying, what to say to the gym when asking to cancel, where to get more help if the gym's not responding

• Cancelling a package holiday

  Your rights if you want to cancel a holiday. If a holiday company has changed a holiday you booked or put the price up

• Deciding whether to make a small claim

  Find out what you should consider before starting a small claim and when you can make one

• Paying council tax if you’re a student

  Check if you have to pay council tax as a student. Check what the rules are if you're taking time off from your course

• Apply for SMI

  How to apply for support for mortgage interest (SMI) if you get benefits

• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer