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• Problems getting to or topping up your prepayment meter

  What you can do if you can't get to your prepayment meter, can't top it up, or can't use it

• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed.

• Scottish Welfare Fund - crisis grants

  Crisis grants are made to help you cope with unexpected expenses arising from an emergency or a disaster. They are paid out of the Scottish Welfare Fund

• Problems with flatmates, sharers and subtenants

  Information on overcrowding in accommodation and taking in lodgers or subletting to subtenants

• Changing debt management plan provider

  Things to think about if you want to switch debt management plan providers, including reasons for switching, the process and problems changing providers may cause

• Taking action about discrimination in health and care services

  Check how to complain about discrimination by health and care services - including taking them to court

• Kinship care

  Find out more about kinship care, allowance and funds available in Scotland, the issues that might arise with kinship arrangements and where to find help and support

• Check what benefits to claim if you’re sick or disabled

  Find out what benefits you should claim if you're sick or disabled. There are a few options and you should apply for the one that suits your circumstances best

• Children who need local authority services

  A definition of children in need and information on the services which local authorities must provide

• Other benefits and help if you get Pension Age Disability Payment

  Find out about other benefits and help if you get Pension Age Disability Payment