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• Expecting a baby

  An overview page of what financial help you can get when expecting a baby, such as maternity pay and allowance, your rights at work when pregnant and entitlement to a baby box

• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• Council Tax

  Information on council tax including valuation bands, how to pay, discounts and reductions, exempt properties, arrears and the appeals process

• Reducing your regular outgoings

  Find out how to save on household, energy and water bills, your TV licence and travel costs

• Flooding of rented accommodation

  Information on how to deal with flooding in rented accommodation

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods

• Challenging a Child Benefit decision - mandatory reconsideration

  Ask HMRC to re-think their decision about your Child Benefit. How and when to ask for mandatory reconsideration

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place