Consumer education

Citizens Advice is the Government-funded provider of consumer education in England and Wales incorporating consumer advice, advocacy and education.

Our consumer work

Our role means we can make sure consumers are represented and supported in the best way possible. Through our evidence base of client issues, our campaigning and our education work, we want to empower consumers to stand up for what matters most to them.

Consumer education resources

We produce consumer education resources on a range of consumer issues to help people understand their consumer rights and responsibilities to be able to confidently exercise effective consumer skills.

For enquiries relating to our consumer education resources including resources in alternative formats please email

Browse our education resources.

Campaigns, policy and advice

Join our campaigns and help raise awareness and push for change.

Our consumer policy work covers a broad range of issues.

Our online consumer advice is complemented by our consumer advice service.

Contact us

You can contact us if you have any questions about our consumer education work.