Know your rights in the energy market
This content applies to England and Wales. See content for Northern Ireland, Scotland.
Energy suppliers send a copy of 'Know your rights in a changing energy market' to all their customers once a year.
We also have a duty to publish this leaflet on our website.
Download the leaflets
Know your rights in a changing energy market - English version 102 KB
Know your rights in a changing energy market - Welsh version 71.8 KB
You can also get energy advice online from us.