Ofgem consultation on financial penalties and consumer redress policy
Consultation on our financial penalties and consumer redress policy statement
Excerpt from our response letter:
Yes, we agree with the proposed objectives.
We also agree with the views of companies expressed in the roundtable that Ofgem should consider whether it could publish further guidance that highlights what it felt were the most serious types of breaches eg a Category One breach is where there was deliberate attempt to ignore the rules and caused significant consumer detriment, Category Five is where there was an accidental breach by the licensee and there was limited to no consumer detriment, etc.