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Letter to warn trader about court action for faulty goods bought before 1 October 2015

This advice applies to England

This letter applies to goods that you bought before 1 October 2015. If you bought the goods on or after 1 October 2015, use our letter to warn a trader about court action for faulty goods.

Use this letter template to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods.

It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email.

To find out more about when to send a letter before court action, see or advice on how to write a letter before action.

Going to court is the last resort and you should always try to find another way of reaching an agreement first.

Further help

Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form or write to them.

If you’re in Northern Ireland, contact Consumerline.

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