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Advice for disabled travellers

These pages offer advice for disabled people who want to use the train, bus or a taxi. It also has information on concessionary fares and what services are available to help you get around.

Concessionary fares

How to decide if, as a disabled traveller, you may be eligible for concessionary, or free travel on public transport, and how you can claim concessionary fares.

Trains - disabled passengers' rights

Access rights for disabled people and wheelchair users when travelling by train.

Buses and coaches - disabled passengers' rights

Assistance and facilities disabled people and wheelchair users can expect when travelling by bus or coach.

Taxis and minicabs - disabled passengers' rights

Access rights for disabled people, wheelchair users and people with assistance dogs, when travelling by licensed taxis and private hire vehicles.

Air travel - disabled passengers' rights before travelling

How to make sure disabled or reduced mobility travellers get the help they need, by notifying the airline in advance.

Air travel - disabled passengers' rights at the airport

Help disabled or reduced mobility travellers can expect to receive at an airport.

Air travel - disabled passengers' rights on the plane

Help disabled or reduced mobility travellers can expect to receive when boarding and while on the plane.

Underground services - disabled passengers' rights

Facilities and assistance for disabled and reduced mobility travellers and when using underground services.