Ecotricity customer service

This advice applies to England. See advice for See advice for Scotland, See advice for Wales

You can use our customer service ratings to help you decide which supplier to use.

The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.

Ecotricity scores for January to March 2024

  • Overall score

    3.8 out of 5

  • Fewer complaints received

    3 out of 5

  • Contact waiting time

    4 out of 5

  • Customer commitments

    3 out of 5

Ecotricity ranked 1st in the supplier comparison table.

Overall rating
Fewer complaints received
Contact waiting time
Customer commitments

3.8 out of 5

3 out of 5

4 out of 5

3 out of 5

Outfox The Market

3.3 out of 5

More details

3 out of 5

3 out of 5

5 out of 5

Ovo Energy

3.3 out of 5

More details

1 out of 5

4 out of 5

5 out of 5

Showing 5 of 3 suppliers

Other scores

Customer commitments

Vulnerability Commitment

Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman

26.6 per 10,000 customers

Average call centre wait time (hours, minutes and seconds)


Average response time to social media messages (hours, minutes and seconds)


Emails responded to within 2 days


Fuel Mix

The fuel mix is the percentage of energy sources used by this supplier. Ecotricity uses:

  • Fossil fuel: 0%

  • Nuclear: 0%

  • Renewable: 100%

  • Other: 0%

Customer service contact details for Ecotricity

Telephone: 0800 0302302

Opening Hours

Monday: 9am - 7pm
Tuesday: 9am - 7pm
Wednesday: 9am - 7pm
Thursday: 9am - 7pm
Friday: 9am - 7pm
Saturday: 9am - 1pm
Sunday: Closed

Ways to contact

Web Chat: No
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Payment Information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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