Outfox The Market customer service

This advice applies to England. See advice for See advice for Scotland, See advice for Wales

Outfox The Market scores for October to December 2023

Outfox The Market ranked 2nd in the supplier comparison table.

Rank	Supplier	Fewer complaints received	Contact waiting time	Customer commitments	Rating Overall rating
1	Shell Energy	3 out of 5	4 out of 5	5 out of 5	3.8 out of 5 More details
2	Outfox The Market	3 out of 5	3 out of 5	5 out of 5	3.3 out of 5
3	E.ON Next	2 out of 5	4 out of 5	5 out of 5	3.3 out of 5 More details

Showing 5 of 3 suppliers

Customer commitments: Switch Guarantee, Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 25.7 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:04:50
Average response time to social media messages (hours, minutes and seconds): N/A
Emails responded to within 2 days: 99.3%

The fuel mix is the percentage of energy sources used by this supplier. Outfox The Market uses:

Customer service contact details for Outfox The Market: Telephone: 0800 103 2702
Email: hello@outfoxthemarket.co.uk
Website: www.outfoxthemarket.co.uk
Opening Hours: Monday: 8.30am - 5pm
Tuesday: 8.30am - 5pm
Wednesday: 8.30am - 5pm
Thursday: 8.30am - 5pm,
Friday: 8.30am - 5pm
Saturday: 9am - 2pm
Sunday: Closed
Ways to contact: Web Chat: Yes
Ring backs: No
Mobile hotline: No
Minicom / Text: No
Payment Information: Direct debit: Yes
Cash or cheque: No
Prepayment: No

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