Search

• Before you get building work done

  Steps to help you avoid building disputes and problems with home improvements, renovations and repairs

  • In:
  • Consumer

• Get help with scams

  Find out how to contact our Scams Action service for advice about online scams.

  • In:
  • Consumer

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

  • In:
  • Consumer

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed.

  • In:
  • Consumer

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders.

  • In:
  • Consumer

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed

  • In:
  • Consumer

• Report a scam

  Find out how to report a scam and what information to gather.

  • In:
  • Consumer

• What to do if you've been scammed

  Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam

  • In:
  • Consumer

• Find a trader and check you can trust them

  Finding a seller or tradesperson who will do a good job and treat you fairly.

  • In:
  • Consumer

• Letter to warn trader about court action for faulty goods

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action.

  • In:
  • Consumer
  • Consumer template letters