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Chat with an adviser online
For issues about applying for Universal Credit, talk to us on our Help to Claim page. For debt issues, talk to us on our debt chat page. For issues with your gas and electricity, talk to us on our
Chat with us online about debt
Citizens Advice or a specialist organisation. Chat is usually available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday. It's not available on public holidays. If your issue's not about money
Get help with scams
to 6pm - except on public holidays. Calls are free from mobiles and landlines. Chat with us online Chat’s usually available between 9am to 5pm, Monday to Friday - it's not available on public holidays. You
Contact us about a Universal Credit application
advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or using our British Sign Language (BSL) service. Our advisers can help you
Contact the consumer helpline for energy problems
about a problem to do with your energy bills or energy supply. You can call, chat online or fill in an online form to reach the Citizens Advice consumer helpline. Call the helpline Citizens Advice
Contact the consumer helpline
speaking to an adviser your call should take an average of 8 to 10 minutes. Calls from mobiles and landlines are free. Chat with us online You can talk about your consumer issue with a trained adviser
Working on bank holidays
you’ll have 20 days left to take when you choose. If you work part-time If your work shuts on bank holidays and you normally work on those days, you’ll have to take them as paid holiday. Because you
Contact us
chat - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday call our debt helpline - it’s available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday Debt
Get help with a housing discrimination problem
to 7pm Saturday, 10am to 2pm Calls to these numbers are free. You can also contact the EASS helpline by filling in an online form or chatting online with an adviser. Check the EASS contact page
Getting paid less than minimum wage or living wage
and whether you’re an apprentice. These are the National Minimum Wage rates: About you Name of wage Hourly rate (before tax) Age 21 or over National Living Wage £11.44 Age 18-20 National Minimum Wage