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Claiming compensation from water companies
Claiming compensation from water companies This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Water companies must follow certain standards, set out by the industry regulator Ofwat about things like appointments, account queries and interruption to water supply....
Check your housing status if you rent from a private landlord
If you rent from a private landlord, your rights depend on the type of rental agreement you have. This includes things like your right to get repairs done, stay in your home and get your deposit back. A rental agreement is sometimes known as a ‘tenancy agreement’. Some rental agreements...
Reapply for Universal Credit
Reapply for Universal Credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've claimed Universal Credit before, you might not have to go through the full application process again - it depends on when you last...
Paying child maintenance through the CMS
Paying child maintenance through the CMS This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The Child Maintenance Service (CMS) will write to you when someone has said you’re the parent of their child and asked the CMS...
Claiming compensation from Royal Mail
Claiming compensation from Royal Mail This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to claim compensation from Royal Mail if your post has been damaged, lost or delayed. If you’re not sure, check...
Extra money and help PIP entitles you to
Extra money and help PIP entitles you to This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you get PIP you may be entitled to extra money on top of your existing benefits, a reduction in your...
Moving home and water bills
Moving home and water bills This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You need to let your water company know when you're planning to move - and where to. Check your water company's website to find...
Letter to complain about non-delivery of goods
Letter to complain about non-delivery of goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered. View example letter Sam Hoolin...
Letter to cancel a contract that's been breached
Letter to cancel a contract that's been breached This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to cancel a contract if an essential part of it has not been fulfilled. View example letter Sam...
Letter to cancel or return goods bought online, over the phone or by mail order
Letter to cancel or return goods bought online, over the phone or by mail order This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter template to cancel goods that you agreed or paid for online,...