Search

• Holding letter for joint account - ask creditors to hold off

  Holding letter for joint account - ask creditors to hold off This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this letter to ask creditors to hold off for a short period while you work...

• Letter to complain about a holiday

  Letter to complain about a holiday This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to complain if your package holiday didn't meet the brochure description, or was spoilt by problems like building work or...

• Contact us

  There are lots of ways to contact us if you can’t find the advice you need on this website. If you’re applying for Universal Credit If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process - from making an application...

• Contact the consumer helpline for energy problems

  Contact the consumer helpline for energy problems This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Ask a trained adviser about a problem to do with your energy bills or energy supply. You can call, chat online or...

• Contact the consumer helpline

  Contact the consumer helpline This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Contact the Citizens Advice consumer helpline if you need more help with a consumer problem. Call the helpline Citizens Advice consumer helpline: 0808 223 1133...

• Chat with an adviser online

  For issues about applying for Universal Credit, talk to us on our Help to Claim page. For debt issues, talk to us on our debt chat page. For issues with your gas and electricity, talk to us on our energy chat page. If consumer issues like broken or faulty goods, talk...

• No money to pay creditors - joint letter

  No money to pay creditors - joint letter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can use this letter when you have no money available to offer to your non-priority creditors. You can use the...

• Compare energy suppliers' customer service

  Compare energy suppliers' customer service This advice applies to England. See advice for See advice for Scotland, See advice for Wales If you’re thinking of switching, you should check how well different energy suppliers deal with customer service. We’ve compared the largest suppliers across 3 different categories and ranked their...

• Letter to complain about a delay to a service

  Letter to complain about a delay to a service This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important Further help This letter applies to a service that you gave the go-ahead for on or after 1 October...

• Don't miss a parcel delivery

  Don't miss a parcel delivery This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might miss parcel deliveries or find it difficult to collect a parcel - for example if you’re disabled or have a health condition....