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• Contacting your energy supplier about a problem

  How to complain to your energy supplier, when to complain to the Energy Ombudsman, and where to get more help with your complaint.

• Switching energy supplier or tariff if you’re renting

  Find out if you can switch supplier and whether you need to ask your landlord.

• Your energy supplier has gone bust

  What happens if your gas or electricity supplier stops trading, and what you should do next.

• Compare energy suppliers' customer service

  Don’t switch before you compare customer services. Large energy companies ranked by number of complaints, wait times and commitments. Check your supplier.

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• Switching if you owe your energy supplier money

  Check if you can switch energy suppliers if you owe your current gas or electricity supplier money and what you can do if your supplier won't let you switch.

• Stop your energy supplier moving you to prepayment

  If you owe money to your energy supplier, they might want to install a prepayment meter. Here are the situations where you can stop them doing this.

• Check if your previous energy supplier owes you money

  How to check if your previous energy supplier owes you money, how to claim owed money back, what to do if your supplier won't pay you what they owe you.