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Taking action over credit brokers
Taking action over credit brokers This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This page explains how you can take action if you’ve changed your mind about an agreement with a credit broker, or the credit broker...
Getting a refund on an event ticket
Getting a refund on an event ticket This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the...
Deciding if you should apply for SMI
Deciding if you should apply for SMI This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Support for mortgage interest (SMI) is a loan from the Department of Work and Pensions (DWP) to help pay towards the interest...
If you haven’t received an accurate energy bill in a while
If you haven’t received an accurate energy bill in a while This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your energy supplier might charge you for energy you’ve used in the past. This is known as ‘back...
Your payment card was used without your permission – distance sales
Your payment card was used without your permission – distance sales This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A distance sale is when you buy something without face-to-face contact. For example shopping by internet, television, mail...
Switching energy supplier or tariff if you’re renting
Switching energy supplier or tariff if you’re renting This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you rent your home and you want to switch energy supplier or tariff, you’ll need to check how you pay...
How a creditor can get information about your finances
How a creditor can get information about your finances This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're in debt, and have fallen behind with your repayments your creditor may have taken court action against you...
Tax credits appeals
Tax credits appeals If your tax credits have stopped If HMRC says you’ve had a tax credits overpayment Challenging a working or child tax credits decision - mandatory reconsideration Appealing a tax credits decision at a tribunal Disputing paying back a working or child tax credits overpayment Paying back a...
Letter to complain about a loan
Letter to complain about a loan This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you have a problem with a loan you can use this letter to complain - you can use it for most types...
Pawnbrokers
Pawnbrokers This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A pawnbroker is someone who lends money according to the value of goods left with them (pledged). When you leave your goods with the pawnbroker they must give...