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• Deciding if citizenship is right for you

  Deciding if citizenship is right for you This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Some people can already live and work in the UK - they don’t need to apply for British citizenship to stay in...

• Check if you can get Working Tax Credits

  Check if you can get Working Tax Credits This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Universal Credit has replaced tax credits for most people. If you already get Child Tax Credits, you can still add Working...

• Letter to ask for a refund or alternative when a package holiday is changed

  Letter to ask for a refund or alternative when a package holiday is changed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter if a package holiday you've booked has been changed and you want...

• Letter to complain about energy mis-selling

  Letter to complain about energy mis-selling This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're having problems about how you were sold gas or electricity and you're not getting your issue dealt with, you can put...

• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - sending your complaint Our offices are closed, so we can’t receive letters. If you’ve sent us a complaint letter recently and we haven’t...

• Check if your landlord has to protect your deposit

  You'll probably have to pay a 'tenancy deposit' to your landlord or letting agent before you can rent your home. Your tenancy deposit will usually be the same amount as 4 or 5 weeks' rent. It’s illegal for your landlord to force you to pay a deposit of more than...

• Complaining about debt management plan providers

  Complaining about debt management plan providers This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've got a problem with a debt management plan (DMP) provider, you can make a complaint. This page explains how you can...

• Check your rights as an agency worker

  If you’re an agency worker, you: have certain basic rights at work as soon as you start work somewhere get more rights when you’ve been in the same job in the same organisation for 12 weeks You can check if you’re an agency worker if you’re not sure.  If your...

• If you're being taken to court for debt

  If you're being taken to court for debt This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The people you owe money to are called ‘creditors’. If you owe money and you don't pay it back your creditor...

• Getting a smart meter installed

  Getting a smart meter installed This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A smart meter can automatically send meter readings to your supplier, meaning they can bill you accurately for the energy you’ve used. You can...