Search

• The rules about making a court claim

  The rules about making a court claim This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you decide to go to court to sort out your consumer problem, you will be expected to stick to rules that...

• Using storage heaters efficiently

  Using storage heaters efficiently This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Storage heaters are a type of electric heater. They’re also called night storage heaters. Storage heaters are designed to work with energy tariffs like Economy...

• Reporting a change while you're on ESA

  Reporting a change while you're on ESA This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales While you’re on Employment Support Allowance (ESA), it's important to tell the Department for Work and Pensions (DWP) if there are changes...

• Contact us about a Universal Credit application

  Contact us about a Universal Credit application This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on...

• If you’re not happy with Royal Mail’s decision about compensation

  If you’re not happy with Royal Mail’s decision about compensation This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your post was damaged, lost or delayed and you claim compensation from Royal Mail, they’ll usually make a...

• Getting a visa for your adult family member to join you in the UK

  Getting a visa for your adult family member to join you in the UK This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Bringing family members from Ukraine to the UK There are special rules for family members...

• Problems with goods - letter before court action

  Problems with goods - letter before court action This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Introduction You can use this letter to warn a trader that you're thinking of taking court action to sort out a...

• Going to your Universal Credit medical assessment

  Going to your Universal Credit medical assessment This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you can’t work because you’re sick or disabled, you’ll usually have a medical assessment to check if your Universal Credit should...

• Getting a Motability car

  Getting a Motability car This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you receive a benefit because you have a disability or illness that makes it hard for you to get around, you can use it...

• If your ESA is ending because of the 1-year limit

  If your ESA is ending because of the 1-year limit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’re in the work-related activity group, any new style or contribution-based ESA you get will stop at the...