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If something you ordered hasn't arrived
If something you ordered hasn't arrived This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you....
Applying for a JSA hardship payment
Applying for a JSA hardship payment This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to get a hardship payment from the Jobcentre if you're not getting your JSA payments. You don’t usually have...
Making a plan to pay your debts
Making a plan to pay your debts This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Important You should deal with the most important debts first - these are called 'priority debts'. Priority debts mean you could lose...
If your child is taken into care by your local council
If your child is taken into care by your local council This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If a court makes a care order for your child, your local council will take on responsibility for...
Check how much Universal Credit you'll get
Check how much Universal Credit you'll get This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales It's hard to work out your exact Universal Credit amount, but you can get a general idea by following the steps on...
Work out which debts to deal with first
Work out which debts to deal with first This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales 'Priority debts' are debts that can cause you particularly serious problems if you don’t do anything about them. You need to...
Check if you can claim ESA
Check if you can claim ESA This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to get Employment and Support Allowance (ESA) if you have difficulty working because you’re sick or disabled. This is...
Getting tax advice
Getting tax advice This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales We don’t have advice about tax on our website. If you need help with tax, you can get advice from the tax charities, TaxAid and Tax...
Letter to cancel a credit agreement before it starts
Letter to cancel a credit agreement before it starts This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to let a creditor know that you want to withdraw from a credit agreement before it's executed....
Letter to complain about non-delivery of goods
Letter to complain about non-delivery of goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered. View example letter Sam Hoolin...