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Complain about a premium rate phone charge or text message
(PSA) Telephone: 0300 30 300 20 Monday to Friday, 9.30am to 12.30pm How to report unexpected phone or text charges Helplines for products and services you’ve bought can't charge more than the basic
Check your parental rights as an agency worker
leave Check if you can get time off for having or adopting a child If you give birth, you must take at least 2 weeks off work after having your baby - or 4 weeks if you work in a factory. You won’t
How to read your gas or electricity meter
for your reading. Dial meter Example The dials show 1 5 6 5 9. After following the meter reading instructions, the meter reading you would give to your supplier is 1 5 6 4 9. An electricity dial meter
Claiming compensation from water companies
to the appointment time slot, they must pay you £20 within ten working days. If they don’t pay you on time you can claim an additional £10 payment within three months. A company must also pay you
Writing off some of your debt if you apply for an administration order
a monthly repayment of £20 per month and feels that the administration order should continue for three years only. Otherwise, the order would be too onerous. £20 per month over three years amounts
Ecotricity customer service
of 5 4 out of 5 5 out of 5 3.8 out of 5 More details 2 Outfox The Market 3 out of 5 3 out of 5 5 out of 5 3.3 out of 5 More details 3 E.ON Next 2 out of 5 4 out of 5 5 out of 5 3.3 out of 5 More
E.ON Next customer service
Advice, Energy Ombudsman and the suppliers. E.ON Next scores for October to December 2023 Overall score 3.3 out of 5 Fewer complaints received 2 out of 5 Contact waiting time 4 out of 5 Customer
Good Energy customer service
3 out of 5 4 out of 5 5 out of 5 3.8 out of 5 More details 2 Outfox The Market 3 out of 5 3 out of 5 5 out of 5 3.3 out of 5 More details 3 E.ON Next 2 out of 5 4 out of 5 5 out of 5 3.3 out of 5 More
So Energy customer service
of 5 4 out of 5 5 out of 5 3.8 out of 5 More details 2 Outfox The Market 3 out of 5 3 out of 5 5 out of 5 3.3 out of 5 More details 3 E.ON Next 2 out of 5 4 out of 5 5 out of 5 3.3 out of 5 More details
Shell Energy customer service
Citizens Advice, Energy Ombudsman and the suppliers. Shell Energy scores for October to December 2023 Overall score 3.8 out of 5 Fewer complaints received 3 out of 5 Contact waiting time 4 out of 5