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Switching if you owe your energy supplier money
need more help - a trained adviser can give you advice over the phone, online chat or by email. If you’re struggling to pay your energy bills or top up your prepayment meter you might be able to get
Check if your previous energy supplier owes you money
the phone, online chat or by email. Help us improve our website Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.
What your landlord can charge you for energy
give you advice over the phone, online chat or by email. Help us improve our website Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.
Get your home connected to a gas or electricity supply
consumer helpline if you need more help - a trained adviser can give you advice over the phone, online chat or by email. Choosing low carbon alternatives to gas heating Instead of using gas, you could
If you have a radio teleswitch or dynamically teleswitched energy meter
give you advice over the phone, online chat or by email. The consumer helpline will be able to help if you: can’t have a smart meter installed are being charged for a smart meter have problems
Working on bank holidays
employer You could try having an informal chat with your employer (or HR department if they have one). Explain your concerns and try to resolve the issue. Step 2: raise a grievance Check if your
Problems getting to or topping up your prepayment meter
help - a trained adviser can give you advice over the phone, online chat or by email. Help us improve our website Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.
If your energy supplier has increased your direct debit payments
helpline if you need more help - a trained adviser can give you advice over the phone, online chat or by email. Help us improve our website Take 3 minutes to tell us if you found what you needed on our website. Your feedback will help us give millions of people the information they need.
Dealing with your small business energy bills
chat or by email. If the court gives your supplier a warrant Your supplier has 28 days to use the warrant. This starts from the day the court gives them the warrant. Before your supplier uses the warrant
Challenging a working or child tax credits decision - mandatory reconsideration
to report the change. If you used the HMRC webchat and saved or printed a copy of the conversation, send it to HMRC. If you didn’t save the chat, tell HMRC the date and time of the chat. If you called