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• Debt management plans - what you need to know

  about before getting one. What are priority and non-priority debts? Priority debts include: mortgage or rent arrears gas and electricity arrears council tax or rates arrears magistrates' court fines

• Your energy meter

  Your energy meter How to read your gas or electricity meter How to read your smart electricity meter How to read your smart gas meter Move your gas or electricity meter Check if your energy meter

• Save energy at home

  Save energy at home Make your home more energy efficient Get help paying for energy efficiency home improvements Save money heating your home Using storage heaters efficiently Compare how much

• Complain to the energy ombudsman

  Complain to the energy ombudsman This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can complain to the energy ombudsman

• Your energy supply

  Your energy supply Struggling to pay your bills Get help if you’re behind with your energy bills Grants and benefits to help you pay your energy bills You can't afford to top up your prepayment meter

• How to get a debt management plan

  follow to get a debt management plan (DMP). Step one: check which debts the DMP will cover Your DMP will usually only cover your non-priority debts - this includes things like: credit cards store

• Getting on the waiting list for a council home

  council will then prioritise applications based on who needs a home most urgently. The council’s allocations scheme will give details of who gets priority for homes in the area. Even if you get

• Help with bills if you use alternative fuels

  ), they must make sure you get the fuel you need. This is called the ‘Cold Weather Priority Initiative’. You, or someone you live with, must be aged 75 or over. Your supplier should automatically add you

• Template letters to creditors

  creditors - letter No money to pay creditors - joint letter Offer to non-priority creditor - letter Offer to non-priority creditor - joint letter Request to write off a debt - letter Request to write off

• Challenge the council’s decision about your housing application

  on their waiting list for social housing you think you should be given a higher priority for social housing If you can show that the council was wrong they could change their decision. You should have