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80 results found for traders
Discrimination in the provision of goods and services - who's treating you unfairly
advice for Wales If you’ve been treated unfairly by a trader or service provider, like a shop, bank, restaurant, bus company or an energy provider and it’s because of who you are, you may have been
Buying a used car
(eg it’s got a false mileage reading or it keeps breaking down), you may have a legal right to a repair, the cost of a repair, or some or all of your money back. Make sure a trader is trustworthy
Letter to say you received goods or services you didn't ask
this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods'. View example letter Sam Hoolin 8 Park Avenue Arlton AL1 4CA
Letter to 'make time of the essence': goods
a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the essence'. View example letter
If the car you bought is still on hire purchase
the Sale of Goods Act 1979, because you didn't have the right to sell me the car". If you bought from a trader, tell them "I have a right to a refund under the Consumer Rights Act 2015, because you
If a company stops trading or goes out of business
without the item you paid for or with unfinished work if a company or trader stops trading or goes out of business. There are several ways to try to get your money back or get the work done. However
Provision of goods and services - pregnancy and maternity discrimination
If a trader or service provider, like a bank, energy provider or local authority, treats you unfairly because you’re pregnant, breastfeeding, or because you’ve recently had a baby, you may have been
Get more help
Get more help Solve an ongoing consumer problem with a business seller Reporting to Trading Standards If you need more help in the Channel Islands or the Isle of Man Contact the consumer helpline Complaining to an ombudsman Find a trader and check you can trust them
Faulty goods
purchase Letter to complain about faulty goods supplied with a service Letter to warn trader about court action for faulty goods
Letter to complain about faulty goods supplied with a service
this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs. It should help the trader understand your point of view