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• Mortgages and secured loans

  Mortgages and secured loans This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This page tells you what a mortgage is and about other types of secured loan. It explains what a credit broker does and how much...

• Complaining to an ombudsman

  Complaining to an ombudsman This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsman schemes are independent, free and impartial –...

• Pregnancy and maternity discrimination

  Pregnancy and maternity discrimination This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If someone treats you unfairly because you’re pregnant, breastfeeding or because you’ve recently given birth, you may have been discriminated against. The Equality Act 2010...

• Getting a bank account

  Getting a bank account This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you want to get a new bank account, there are some things you need to find out: the main types of bank accounts, and...

• Making a will

  Making a will This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Why it is important to make a will It is important for you to make a will whether or not you consider you have many possessions...

• Complaining about your water company

  Complaining about your water company This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You may have a complaint about your water bill, water supply or the standard of service you've received from your water company. Read this...

• If a creditor takes money from your wages

  If a creditor takes money from your wages This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If a creditor takes money for child maintenance, council tax or benefit debts If the council is taking money to pay...

• Vehicle insurance

  Vehicle insurance This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The law says that you must normally have at least third party motor insurance if you drive a vehicle. You must also have insurance if you leave...

• Applying for Universal Credit

  Applying for Universal Credit This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you haven’t already, you should check you’re eligible for Universal Credit. If you're already on benefits, you should check if you need to move on...

• The costs and charges of credit cards

  The costs and charges of credit cards This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This page tells you about interest and other charges which might be added to your credit card including charges when you buy...