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Check if your energy meter is faulty
pays the energy bills, tell them you think the meter might be faulty. They will be responsible for contacting the energy supplier and sorting out the issue. If you have a prepayment meter
How to read your smart electricity meter
if you can submit one on their website or app. If you can’t get to your meter, your energy supplier might be able to give you extra help to read or move your meter. You can check if you can get extra
Moving home – dealing with your energy supply
just moved to a new home, make sure you contact your energy supplier. There are some steps you should take to make sure you don’t end up paying too much for your gas and electricity, or paying
Reducing your regular outgoings
to your energy supplier you’ll need to follow a different process for switching. If you’re struggling to pay your energy bills you might be able to get help. Check if you can get benefits or grants
Using storage heaters efficiently
or the ‘peak’ and ‘off-peak’ rate 2 or more sets of meter readings Talk to your supplier if you’re not sure what tariff you’re on. Check the times your energy is cheaper If you’re on Economy 7, you’ll usually
Grants and benefits to help you pay your energy bills
how your landlord should pass on energy discounts and how to challenge them if they don’t. If your home is on a heat network Heat network suppliers must pass on a fair amount of any discount they get
Get help if you’re struggling to pay your bills
If you're still struggling to pay your bills you should contact your energy supplier. Your supplier has to help you find a solution. Talk to them about a payment plan that works for you - this means making
Check if you can increase your income
the government or energy suppliers. Check what grants or benefits you can get to help you pay your energy bills. Check if you can get help from your local council Your local council might give you vouchers
Dealing with rent arrears
website. Check if you can get help with your energy costs If you’re struggling to pay your energy costs, you might be able to get help - for example a fuel voucher or a grant from your energy supplier
If you have a radio teleswitch or dynamically teleswitched energy meter
phone signal. Most smart meters use a Wide Area Network (WAN) to connect your energy meter to your supplier - this relies on a signal which works in a similar way to phone signal. If you can’t get