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Student housing - standards in halls
practice of student accommodation. There are standards on a range of areas such as: repairs and maintenance fire, gas and electrical safety security management of your tenancy/licence complaints. The codes
Check if you’ve experienced a hate crime or hate incident
a hate crime support service You can get help and support from a hate crime support service, even if you don’t want to report the hate crime or incident. For example, they might be able to help you repair
You've been told your flat is fire safe but disagree
to evict you if they disagree with the repairs you’re asking for. You can get help if this happens. Complaining if you're a council tenant Ask your local council to arrange another inspection. They’ll
Fixing problems with your smart meter’s in-home display
to fix or replace your IHD If your supplier gave you the IHD less than a year ago, they have to help you with any problems. They can repair or replace it for free. If they won’t help you, complain
Vehicle insurance
to someone else's vehicle or property or injury to someone else in an accident. This includes accidents caused by your passenger. It doesn't cover repairs to your own vehicle. Third party, fire and theft
If you're unhappy about poor service
for a discount If you have a problem with something else There’s separate guidance if you have a problem with: work done on your home or garden a car repair a dry cleaner who lost or damaged your clothes
Paying for sewerage
sewers, see Who is responsible for repairing drains and sewers When do you pay your sewerage bill? Often, you’ll get water and sewerage from the same company and will only get one bill. If you get
Interruptions to your water supply
a constant supply of water. Sometimes the service might be interrupted for repairs or because of an emergency such as a burst main water pipe. When this happens, you could be entitled to compensation
Making sure your flat is fire safe
a copy. Send your landlord a letter or email and include: why you think your home is unsafe your name and address the date Also include any specific repairs that need doing - for example if a fire door
If your flat isn't fire safe
somewhere to stay Check your contract - it might say what should happen if your landlord needs to do works. Your contract might say that you need to allow your landlord access to do repairs or to make