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Get help with the cost of living
- for example a fuel voucher or a grant from your energy supplier. Check if you can get help to pay your energy bills. You might be able to save money on your energy bills by switching to a different
Check how bankruptcy affects your money and bills
account to pay off this debt. This is known as ‘setting off’. Check what happens to your bills When you go bankrupt, the official receiver tells your energy, water and phone suppliers. They also tell
If your home is on a heat network
a discount from your supplier Check with your supplier if they haven't been in touch about your discount by 31 May 2023. Not all suppliers get an Energy Bill Discount Scheme price reduction. If you don’t
If you’ve been told your energy supply will be disconnected
suppliers have signed up to an agreement called the 'Energy UK Vulnerability Commitment'. You can check if your supplier has signed up to the commitment by contacting them or checking their website. If your
Your energy meter
Your energy meter How to read your gas or electricity meter How to read your smart electricity meter How to read your smart gas meter Move your gas or electricity meter Check if your energy meter
Save energy at home
Save energy at home Make your home more energy efficient Get help paying for energy efficiency home improvements Save money heating your home Using storage heaters efficiently Compare how much
Letter to complain about energy mis-selling
Letter to complain about energy mis-selling This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're having problems
What your landlord can charge you for energy
for a copy of your tenancy agreement if you don’t have one. Your landlord can’t charge you for gas or electricity if you pay your supplier directly. How you pay your landlord for energy might affect how much
Contact the consumer helpline for energy problems
Contact the consumer helpline for energy problems This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Ask a trained adviser