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• Chat with an adviser online

  For issues about applying for Universal Credit, talk to us on our Help to Claim page. For debt issues, talk to us on our debt chat page. For issues with your gas and electricity, talk to us on our

• Chat with us online about debt

  Citizens Advice or a specialist organisation. Chat is usually available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday. It's not available on public holidays.     If your issue's not about money

• Get help with scams

  to 6pm - except on public holidays. Calls are free from mobiles and landlines. Chat with us online Chat’s usually available between 9am to 5pm, Monday to Friday - it's not available on public holidays. You

• Contact us about a Universal Credit application

  advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or using our British Sign Language (BSL) service. Our advisers can help you

• Contact the consumer helpline for energy problems

  about a problem to do with your energy bills or energy supply. You can call, chat online or fill in an online form to reach the Citizens Advice consumer helpline. Call the helpline Citizens Advice

• Contact the consumer helpline

  speaking to an adviser your call should take an average of 8 to 10 minutes. Calls from mobiles and landlines are free. Chat with us online You can talk about your consumer issue with a trained adviser

• Contact us

  chat - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday call our debt helpline - it’s available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday Debt

• Get help with a housing discrimination problem

  to 7pm Saturday, 10am to 2pm Calls to these numbers are free. You can also contact the EASS helpline by filling in an online form or chatting online with an adviser. Check the EASS contact page

• Stop your energy supplier moving you to prepayment

  the Citizens Advice consumer helpline if you need more help - a trained adviser can give you advice over the phone, online chat or by email. Check if something is an energy scam Some scammers

• Utilita customer service

  Sunday: 8am - 5pm Ways to contact Web Chat: Yes Ring backs: Yes Mobile hotline: No Minicom / Text: No Payment Information Direct debit: Yes Cash or cheque: Yes Prepayment: Yes Help us improve our website