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• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing

• Get free energy advice and support

  Get advice about your gas or electricity.

  • In:
  • Consumer

• Letter to end contract due to poor work and 'lost faith'

  Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith'.

  • In:
  • Consumer
  • Consumer template letters

• If you need more help in the Channel Islands or the Isle of Man

  Reporting a consumer problem to Trading Standards in Guernsey, Jersey or the Isle of Man.

  • In:
  • Consumer

• Home credit (Doorstep loans)

  Information about what home credit is, checking whether a home credit lender is licensed and how to compare home credit loans products.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing
  • Loans

• Personal loans

  Information about secured and unsecured personal loans, how they work and how to compare different loan products.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing
  • Loans

• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing
  • Loans

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

  • In:
  • Consumer

• Letter to make a claim for equal liability from a credit provider

  Letter to credit provider claiming equal liability for goods or services bought on credit.

  • In:
  • Consumer
  • Consumer template letters