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• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service.

  • In:
  • Consumer
  • Consumer template letters

• Getting your money back if you paid by card or PayPal

  Check how to get a refund if you paid for something by credit card, debit card, charge card, or PayPal. Find out about 'Section 75' and 'chargeback'.

  • In:
  • Consumer

• Rules debt management plan providers must follow

  Explains the rules, set by the Financial Conduct Authority, that all debt management plan providers must follow.

  • In:
  • Debt and money
  • Debt solutions
  • Debt management plans
  • Getting a debt management plan

• Identifying discrimination in the provision of goods and services

  Overview and content list for identifying discrimination in the provision of goods and services.

  • In:
  • Consumer
  • Discrimination in goods and services
  • Discrimination in the provision of goods and services - who's treating you unfairly?
  • Discrimination in the provision of goods and services - why are you treated unfairly?
  • Discrimination in the provision of goods and services - what's the unfair treatment?

• Goods and services - what are the different types of discrimination?

  Overview and content list for what are the different types of discrimination in goods and services.

  • In:
  • Consumer
  • Discrimination in goods and services
  • Direct discrimination in the provision of goods and services
  • Indirect discrimination in the provision of goods and services
  • Discrimination in the provision of goods and services - duty to make reasonable adjustments
  • Provision of goods and services - discrimination because of something connected to your disability
  • Provision of goods and services - pregnancy and maternity discrimination
  • What doesn't count as unlawful discrimination in goods and services
  • Discrimination in the provision of goods and services - victimisation
  • Check if a business has discriminated against you because you’re transgender

• Discrimination in the provision of goods and services

  Overview and content list for discrimination in the provision of goods and services.

  • In:
  • Consumer
  • Discrimination in goods and services - overview
  • Identifying discrimination in the provision of goods and services
  • Goods and services - what are the different types of discrimination?
  • Taking action about discrimination in goods and services
  • Discrimination in services provided by a public authority
  • Disability discrimination and energy suppliers
  • Disability discrimination and welfare benefits

• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court.

  • In:
  • Law and courts
  • Legal system
  • Small claims

• Discrimination in services provided by a public authority

  Overview and content list for discrimination in services provided by a public authority.

  • In:
  • Consumer
  • Discrimination in goods and services
  • Discrimination in services and public functions - overview
  • Discrimination in services and public functions - what's meant by public functions?
  • When must public authorities make reasonable adjustments?
  • Public functions - when discrimination is not unlawful
  • Services provided by a public authority - taking action about discrimination
  • Services provided by a public authority - complaining about discrimination
  • Services provided by a public authority - taking legal action about discrimination

• Attendance Allowance

  Advice for making an Attendance Allowance claim.

  • In:
  • Benefits
  • Sick or disabled people and carers
  • Before you claim Attendance Allowance
  • Claiming Attendance Allowance
  • Attendance Allowance appeals

• Contact us

  How you can contact Citizens Advice.

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  • More from us
  • Contact us