Search
-
What your landlord can charge you for energy
How much your landlord can charge you for energy, how to check they're charging the right amount, what to do if they charge you too much.
-
If you have a dynamically teleswitched energy meter
-
Check if you're affected by an energy price cap
Check if you're affected by an energy price cap.
-
What to do if you’re struggling to pay your energy bills
Find out what to do if you're having problems paying your energy bills or you're in debt to your supplier
-
Grants and benefits to help you pay your energy bills
Benefits, grants and other support, including Winter Fuel Payment, Cold Weather Payment and Warm Home Discount.
-
Find out who your gas or electricity supplier is
Who to contact to find your energy supplier or Meter Point Reference Number.
-
Compare gas and electricity prices
Price comparison tool to help you find the best energy price.
-
Letter to complain about your energy supply being switched without your agreement
Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent it
-
If you haven’t received an energy bill in a while
What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill.
-
If you think your energy bill is too high or too low
Reasons why your bill amount might be lower or higher than normal and what you can do about it.