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Letter to complain about your energy supply being switched without your agreement
for Wales If you were transferred to a new energy supplier without agreeing to it, you have rights under the 'Erroneous Transfer Charter'. Put your complaint in writing to make sure you get your supply
Tell your supplier if you need extra support
be able to get help, you should check: if you can get a grant or benefit to help pay your energy bill how your supplier can help if you’re behind with your energy bills how to get temporary credit if you
Get help with your small business energy bills
of the Energy Bill Discount Scheme. If you can’t get help from the Energy Bill Discount Scheme, you might be able to save money by switching energy supplier. There are other steps you can take
Letter to complain about energy back-billing
Letter to complain about energy back-billing This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you haven't had an energy
How the scores are worked out
How the scores are worked out This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales We compare energy suppliers' customer
Your energy supply
Stop your energy supplier moving you to prepayment Tell your supplier if you need extra support Help with bills if you use alternative fuels Your energy meter How to read your gas or electricity
Energy
Energy Letter to complain to an energy supplier Letter to complain about energy back-billing Letter to complain about energy mis-selling Letter to complain about your energy supply being switched
Get a better energy deal
Get a better energy deal Switch energy supplier or tariff Compare energy suppliers' customer service Choosing your energy tariff Switching energy supplier or tariff if you’re renting Switching if you owe your energy supplier money
Claim back credit
Claim back credit Check if your previous energy supplier owes you money Claim back credit from your energy supplier
Problems with your energy bill
Problems with your energy bill Check if you’re responsible for paying an energy bill If you haven’t received an accurate energy bill in a while Your energy supplier has put its prices up If your