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Choosing the right energy tariff
Choosing the right energy tariff for your needs, including special tariffs for different energy meters and systems.
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Check if your energy meter is faulty
How to check if the meter's faulty, getting your supplier to test the meter, how the meter is tested, what the supplier should do if your meter is faulty.
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Letter to complain about energy back-billing
Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint
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Letter to switch energy supplier if you have a prepayment meter
Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter
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If you’ve been told your energy supply will be disconnected
What should happen before you're disconnected, circumstances in which you shouldn't be disconnected, the disconnection process, where to get more advice and support.
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Get your home connected to a gas or electricity supply
How to get your home connected to gas and electricity, how much a new connection costs, what to do if your connection request is refused, choosing a supplier.
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Your small business can't afford its energy bills
Get advice about what to do if your small business is in debt to your energy supplier or you're having problems affording your bills.
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Letter to complain about energy mis-selling
Use this template letter to complain if you've been pressured into signing an energy contract when you didn't want to
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How to read your energy meter
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Check the prepayment meter rules your supplier has to follow
Summaries of the laws, regulations and licence conditions that govern prepayment meters.